Measuring brands fan engagement on facebook.

von | März 18, 2011 | Blog, Digital Marketing, Social Media Marketing

You think „Fans“ on facebook, i.e. people liking your brand’s facebook page, are a useful currency for measuring success on the social web? Well, think again.

(First: the social web is more than just facebook.)

The number of fans is not a very relevant social web KPI, if they’re not active at least some of the time. Inactive fans might have shown some interest when „liking“ the facebook page. However, a large amount of inactive fans shows, that after an initial „liking“, engagement by the brand wasn’t very successful.

Hence, there is list of „top engaged facebook pages“ on facebook compiled by FanGager.

The idea: forget about the ranking of brand pages on facebook by „fans“, instead rank them by „active fans“. Nice approach, but when comparing success on facebook, I think the percentage of active fans is a much more valuable figure to measure engagement.

Popular brands will always have a larger fanbase and hence  are more likely to have a larger base of active fans, too. But brands with fewer fans but a higher percentage of active fans seem to doing a much better job on facebook. (Alternatively: they are much more engaging brands to start with.)

The full list can be viewed here. Here is a screenshot of the top listed pages:

Fangager Screenshot

The One Club „Best of digital decade“ is here.

von | Dez. 2, 2010 | Blog, Digital Marketing, Marketing, Marketing Trends, Social Media Marketing

Digital Marketing is more than a decade old. But the last decade has been particularly interesting. The famous One Club has now announced their „best of digital decade„. They are:

  • The subservient chicken – who would have guessed? This has been such a huge hit, I am always amazed when people say they don’t know this.
  • The hire – the famous BMW films.
  • Nike Plus – fantastic example of wholistic thinking beyond pure campaigning.
  • Uniqlock – not really my thing, I have to admit.
  • Whopper sacrifice – a campaign that caused more talk than participants, I would assume.
  • Chalkbot – fantastic on- / offline campaign.
  • Dreamkitchens – great content.
  • Eco Drive – another good example of wholistic thinking.
  • HBO Voyeur – again, great content and interaction.
  • Dove Evolution – not really a digital play, except for the fact that the clip was seeded only first. But nevertheless, it was a great idea based on a simple insight.

Take a look yourself!

Why Social Media Projects fail: a study.

von | Sep. 25, 2010 | Blog, Digital Marketing, Marketing, Social Media Marketing

I missed the last Social Media Club Hamburg meeting, unfortunately. It was booked out when I first looked, and I didn’t have a chance to check the list again later on.

The discussion must have been quite interesting, the topic certainly was: why social media projects fail. Basis for the discussion was a study amongst more than 500 Marketers across Europe.

This is the presentation of the study:

Why Social Media Projects Fail?! – A European Perspective

View more presentations from BSI.
The presentation held during the SMCHH Event can be found here. It is based on the facts above, but offers a further discussion angle to the story.