This one has been roaming the net in the last few days:
It has more than 2 Million views already. Who would have thought that this is actually a viral clip for Levi’s? Amazingly well done – both in terms of content as well as spreading it on the net. Who was the agency – does anyone know?
James Cherkoff tells us a nice little story about how tight marketing programs, the nice shop in a nice part of town, well trained sales people, the glossy leaflets and the good reputation of certain type of kitchen brand has been made obsolete by one single search on the web about what other customers of this brand had to say. The opinions were mostly negative and James ended up cancelling his order.
Of course, you would always have consulted other sources – most of all your closest peers – about opinions on any high involvement product or service. But the chances that you find many sources with the same brand of kitchen (car, dishwasher, etc.) in your closest range of peers was and is rather limited.
With todays possibilities to find opinions on anything on the web (even stuff you didn’t want to know about), it is ever more important for brands to keep their promises. People are fearing the moment of the totally transparent consumer, but hey, brands already face this complete transparency!
At the time of writing this, the ad had been viewed more than 440.000 times, 388 comments, and 569 favourites.
This success is probably also due to the case that big shots like the NY Times, Wired, Gizmodo, and MacRumous picked up on the story… And the fact that „User Generated Content“ has become a rather familiar concept since 2004 – apparently even for „divas“ like Apple.
(But if you ask me: it’s a horrible ad, especially the music!)
While researching for something completely different, I came across a very good example of how a company understands and leverages local peculiarities:
All new Tesco Express stores in Thailand open for the first time at 9.09 because Thai people believe these numbers bring good luck.