The Toyota Scion social media campaign is amazing for two reasons. First, the casestudy written by the agency lists a few „rules“ for social media strategy which I find quite interesting. You can find those listed below.
The second thing: in the case study, it sounds like a huge, complicated social media campaign, when read quickly. But instead, it’s just a crowd sourcing campaign from what I can see. Users can create their own scion crest on the Scion Speak Website, download it, upload it to facebook or stick it to their car. Nothing more, nothing less. One of the key parts of the campaign was engaging a grafitti artist, who designed all the details you could use to create the crest:
With Scion, we ensured that we developed Scion Speak in collaboration with the Scion enthusiast audience. In fact, we used some of the leaders of the existing online Scion communities to help us to develop the Scion design language. We also ensured that this brand site was designed for purely social and expressive purposes and did not feel like a corporate or money-generating venture.
So apart from the general idea, which seems to fit well to the target audience here are the social media strategy considerations that were mentioned in the casestudy:
Define the key social behaviors of your target online. Where are they socializing? What are the social habits, (e.g., Forrester has social-networking consumer profile segments such as critics, spectators, sharers, etc.) online?
Identify your brand’s social behavior and objective in the social space. How should it socialize with your target? What is the brand’s primary purpose in the social network? Facilitating self-expression? Listening? What is its role at this social party and what useful tools can it create to facilitate this?
Create social-media content; don’t advertise on it. If you’re not providing content, ensure that you are providing a useful service. Social media helps people manage their social lives. It enables them to do something they are already interested in. It gives them the tools to allow for this. Social media provides a service—information, connection points, etc.
Be careful you’re not duplicating established social communities. If your audience is using a strongly established community (i.e., recipe sharing), why create a duplicate, marketing-based branded version of the same community? Why would your target leave the existing community for a branded version of the same offer?
Don’t hijack consumers’ social networks. At the least, marketers should be invited into the social culture. But even better, marketers should create their own culture that consumers want to join. They should also be mindful of forcing friends to endorse products among their peers. Users should be voluntary brand ambassadors, not an enforced sales force.
These points might make it into my set of powerpoint slides regarding social media.
I was going to comment on Pete Blackshaws Post „Twitter Spam„, but unfortunately, the long and complex typekey registration process put me off. So I will comment here and trackback, why not. And I can even add my own screenshots.
In his post, Pete suspects twitter now having spam profiles. I second that, I have a Chinese Hotel,a kidney stones and a prostrate cancer follower. Seems like twitter is slowly becoming a playing field of professional spammers, too.
It’s amazing how much unfounded gossip there is about the fact that Steve Jobs might reveal the iphone 2 on June 9th. One of the first „solid“ rumours I saw was at Gizmodo. Since then, new rumours, hints and other gossip has increased.
I subscribed to an RSS Newsfeed of Google News with the keyword iphone. There is so much happening, it’s amazing. If apple had tried to construct a viral or word of mouth campaign around the iphone, they couldn’t have done a better job than the web just did. Or may be they did help spreading the word?
Jobs‘ secretive computer and gadget company, has been quietly positioning millions of units of a mysterious new product—almost certainly the new iPhone—in key markets since March. And yet, incredibly, not one credible image of Apple’s new product has yet been published.
[…] One clue: Jobs began racking up serious mileage on his corporate jet during the company’s final quarter of 2007, as he likely finalized deals with distribution partners in Europe and Asia, and perhaps scrutinized the first 3G iPhone handsets to come from his partners‘ factories. Morgan Stanley’s Kathryn Huberty was the first to spot the enormous jump in Jobs‘ airplane expenses—to $550,000 from $203,000 during the previous quarter.
[…] By May 6, it became clear that AT&T was getting ready for something big, with a blogger publishing an all-hands memo to employees at AT&T stores telling them they couldn’t take vacation time between June 15 and July 12. That news hit amid widespread reports of iPhone shortages in Europe and across the U.S.
With all the clues, hints and gossip around the web, it appears to be like a giant world wide scavenger hunt. The whole setup and effect should be every marketers dream (and every ad agencys dilemma, since less or no advertising will be needed for the launch). Once the product itself carries viral potential, it automatically triggers word of mouth. The iphone is a classic example of this.
PS: if all goes well, I will be owning an iPhone 2 by next week 😉
Fixed price models were a thing of the last 100 years – now we all thought that auction platforms like ebay would revert to variable price models. Not so. Even worse: ebay might have been a fad, argues Nick Carr, citing an article of business week.
Auctions were once a pillar of e-commerce. People didn’t simply shop on eBay. They hunted, they fought, they sweated, they won. These days, consumers are less enamored of the hassle of auctions, preferring to buy stuff quickly at a fixed price.
In fact, fixed price is gaining ground:
At the current pace, this may be the first year that eBay generates more revenue from fixed-price sales than from auctions, analysts say. „The bloom is well off the rose with regard to the online-auction thing,“ says Tim Boyd, an analyst with American Technology Research. „Auctions are losing a ton of share, and fixed price has been gaining pretty steadily.“
With users increasingly being able to research prices online, the need for speculating at an auction site decreases. At some point it’s pretty clear what a gadget should cost – so why bother bidding in an auction in which probably everyone has the same knowledge about the likely price ceiling? Why not buy it right away somewhere else?
Interesting thought: decreasing information assymetry will lead to an increase in fixed price deals (online, where things are comparable within a mouse click). Make sense, somehow.
The concept behind these types of services is that by letting users suggest ideas and vet them via a community voting process, you’ll be left with only the ideas that your most loyal customers really want – and that these are things that are most likely to succeed in the marketplace.
The idea is basically the same as for „my starbucks idea„, „dell ideastorm“ or even „tchibo ideas“ (in Germany). Everybody can submit an idea, users then vote on the ideas, comment&discuss, etc. Apparently, the idea was born out of necessity, but I don’t quite fathom why people might think that Obama has not reached out to the online audience sufficiently enough (as it says in this article).
While I think he does well using all these social media tools, his new platform has one critical flaw as a commenter to one of my previous posts on this type of crowd sourcing noted: the same way users can see the new ideas (and vote&comment), so can his political opponents. And the might see in which direction his campaign topics could be targeted.
Nevertheless, I sometimes wish German politicians would increasingly use these tools…
Adverblog found this musical prang of lastminute.com which promotes their last minute ticket service for theatres (I think).
As nice as the idea appears, it is (as it often happens in advertising) not a very new idea. May it’s the first time, the idea was used in a commercial. But on YouTube, there are videos of the „prangstgrup“ that date back to August of 2006! See this clip here:
Wo ich sonst so bin...