Twitter: why complain about the failures of a free service?

Twitter has had quite a few technical problems lately. Some people take it the humorous way, some even programmed a website where you can check whether twitter is down or not. (reminds me of isitchristmas.com some people have way too much time…)

Twitter has become very popular. More than one million people are tweeting, some are updating their status many times a day. Many people have started using it as an instant messaging tool at the same time. Works fine, and you can even use it seamlessly on the go, on your mobile phone.

But since twitter started having their problems more frequently, people have started to complain. Of course it’s a bummer, if you can’t update your status (even though I can happily pass on quite a few of the statusses some people publish all the time). And it’s even worse if you’re depending on the IM feature of twitter. But heck, if you need a better IM tool, get skype, msn, icq or any of those!

So far, twitter does not take any money for their services, nor is there any advertising financing it. I really do wonder how they make their money? Is it just with the inbound SMS messages? Do they actually include a margin on top of what you need to pay for SMS anyway? I wouldn’t know, because I am sending my twitter SMS from Germany to the UK (where the only twitter number in Europe is available) and I wouldn’t know how much regular SMS would cost in contrast to the twitter SMS.

My question is: can/should you really complain so loudely about the failures of a free service? If their business model was already advertising financed, or if they would charge for their services, I could understand all those people complaining.

But this way, I think people should rather use and enjoy it, while it works, and if it doesn’t, be patient. In Germany, we have an expression saying: „einem geschenkten Gaul schaut man nicht ins Maul“. (Means, basically: if someone gives you a horse as a present, don’t bother checking for its health.)

PS: as I write this, twitter is down once again.

When real life simulates virtual life

I couldn’t believe it when I saw it a few minutes ago. Someone actually simulated an incidence in Second life during a real life press conference. Do you remember the time when, during a second life press conference with Anshe Chung, the whole screen was suddenly covered in flying penises?

Well, now there was a similar incidence – however it was in real life (and it was only one flying penis). I was quite astonished at the fact that someone had the guts (balls) to do this. Someone let this thing fly loose during a press conference of Gary Kasparov (before a security guy smacked it to the ground).

Quite funny, isn’t it. Probably much harder to implement than the virtual flying things, but most likely much more provoking…

Free Social Media eBooks

Just found this now, even thought it was posted a few weeks ago: Mashable features a list of 15 free Social Media eBooks. I know some of them already, but it’s worth taking a look at that list. For some reason, it appears to me, that free ebooks are becoming ever more popular. Not so much as a true means of spreading knowledge, but rather as a marketing/pr instrument for individuals and companies. Don’t you think?

Building trust even when you don’t need it: Social Media Marketing

Seth Godin, godfather of good quotes, recently wrote this:

The best time to look for a job next year is right now. The best time to plan for a sale in three years is right now. The mistake so many marketers make is that they conjoin the urgency of making another sale with the timing to earn the right to make that sale. In other words, you must build trust before you need it. Building trust right when you want to make a sale is just too late.

Publishing your ideas… in books, or on a blog, or in little twits on Twitter… and doing it with patience, over time, is the best way I can think of to lay a foundation for whatever it is you hope to do next.

This is why, in my opinion, Social Media Marketing cannot simply be viewed as another tactical discipline within marketing – or even advertising, as many companies might currently think about it. You shouldn’t just do Social Media Marketing as a one-off, as part of a campaign („we’ll have som TV commercials, some online banners, and, let’s see, some social media activities“).

It needs to be a strategic, long term goal to engage in Social Media activities, to build relations with the target audience, and to build trust for those moments, when you (urgently) need to activate your greatest brand/product fans…